Privacy Policy

1. Introduction

Khexghomquazl operates the website khexghomquazl.world and provides eco-friendly cleaning products to customers. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Information We Collect

We collect and process the following types of personal information when you interact with our website or purchase our eco-friendly products:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details, billing information (processed securely through encrypted payment processors)
• Account Information: Username, password, purchase history, product preferences
• Communication Data: Messages you send through our contact forms, customer service inquiries, product reviews

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, links clicked, referring websites
• Location Data: General geographic location based on IP address
• Cookie Data: Information stored in cookies and similar technologies (see our Cookies Policy)

3. How We Use Your Information

We use your personal data for the following purposes related to our eco-friendly cleaning products and services:

3.1 Product Fulfillment and Delivery

• Process and fulfill your orders for eco-friendly cleaning products
• Arrange shipping and delivery to your specified address
• Send order confirmations, shipping updates, and delivery notifications
• Handle returns, exchanges, and refunds

3.2 Customer Service and Support

• Respond to your questions about our eco-friendly products
• Provide technical support and usage guidance
• Address complaints or concerns about product quality
• Send important notices about products, safety information, or recalls

3.3 Marketing and Communications

• Send newsletters about new eco-friendly products and sustainability initiatives
• Share promotional offers, discounts, and special deals
• Provide personalized product recommendations based on your purchase history
• Send educational content about green cleaning practices

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3.4 Website Improvement and Analytics

• Analyze how visitors use our website to improve functionality
• Optimize content and product information
• Troubleshoot technical issues and improve site performance
• Understand customer preferences and shopping behaviors

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our contract with you when you purchase eco-friendly products
• Legitimate Interests: To operate our business, improve our services, and protect against fraud
• Consent: When you've given explicit permission for specific uses like marketing emails
• Legal Obligations: To comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your data with:

5.1 Service Providers

Trusted partners who help us operate our business and deliver eco-friendly products:

• Payment processors for secure transaction processing
• Shipping carriers to deliver your products
• Email service providers for communications
• Website hosting and cloud storage providers
• Analytics providers to understand website usage

5.2 Legal Requirements

We may disclose your information when required by law, to protect our rights, or to prevent fraud or illegal activities.

5.3 Business Transfers

If Khexghomquazl is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner, with notice provided to you.

6. Data Security

We implement robust security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure servers with firewall protection
• Strict access controls limiting who can view your data
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We continuously work to improve our security measures.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account data: Retained while your account is active plus 3 years after closure
• Order history: Retained for 7 years for tax and accounting purposes
• Marketing communications data: Until you unsubscribe or request deletion
• Website analytics data: Aggregated and anonymized after 26 months

8. Your Privacy Rights

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

9. Children's Privacy

Our website and eco-friendly cleaning products are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner organizations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us: